We built this for hear.com
This isn't a slide deck. It's a working AI agent that handles hearing aid selection, Bluetooth troubleshooting, trial and warranty questions, insurance and pricing inquiries -- using hear.com's products, terminology, and customer journey. Try it.
Try the Chat Agent
Ask about hearing aid options, pricing, Bluetooth troubleshooting, your trial period, insurance coverage, or anything a hear.com customer might need.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your customers would hear when they need help with their hearing aids.
+1 (706) 708-4391US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for hear.com
Built around real customer scenarios -- product selection, device troubleshooting, trial management, and insurance navigation for your hearing care journey.
Product selection and consultation
Help customers understand Horizon models, technology tiers, pricing, and guide them to schedule a free expert consultation.
Device troubleshooting
Bluetooth pairing, sound quality, charging issues, feedback/whistling, and app troubleshooting with step-by-step guidance.
Insurance and financing
Insurance coverage checks, Medicare guidance, veteran discounts, HSA/FSA eligibility, and monthly financing options.
Trial and warranty management
45-day trial status, return process, warranty claims, follow-up appointment scheduling, and ongoing care coordination.
Healthcare guardrails
Medical diagnosis guardrails prevent the AI from evaluating hearing loss -- it connects customers with licensed audiologists instead.
Voice and chat
Same agent across phone and chat. Customers -- many of whom are older adults -- can call or message and get the same patient, clear support.
From Demo to Production
This demo was built from public information. Here's what happens when you plug in real systems.
Connect your systems
Integrate with hear.com's customer database, order management, provider network, and warranty tracking systems.
Refine the workflows
Adjust trial policies, insurance handling, escalation paths, and device-specific troubleshooting to match your SOPs.
Test with simulations
Run hundreds of simulated customer conversations to validate accuracy before going live.
Go live
Deploy across chat, voice, and SMS. Monitor quality scores and iterate in real time.
Ready to explore?
This sandbox is yours. Log in to see the workflows, knowledge base, and guardrails behind this demo -- or connect with our team to talk production.